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Frequently Asked QuestionsWhat does KCM offer ?KCM is a specialist company offering many different services to the foodservice industry. In addition to being a catering equipment supplier we are able to offer design, construction, refurbishment, M&E services, finishes, installation and project management to a wide variety foodservice, bar and hospitality premises. What areas do you work in ? KCM offers goods and services within the United Kingdom only. At this point in time we regret that we do not export catering equipment, nor offer any other services outside of the UK. What are your office hours ? Our offices are open Monday to Friday 9am to 5.30pm, outside these hours or if all our lines are already engaged an answer phone service is available and we will contact you back. How do I order Catering Equipment on its own from you ? To order catering equipment from us many items are available for online purchase using a credit or debit card, if you would prefer to order items over the telephone then please call us on 01476 593062 with your details and we will be happy to process your order. Alternatively you can send us a cheque, or pay by BACS, however, full payment will need to clear prior to any goods being dispatched. Can I open an account ? If you have ordered from us a number of times previously then you may contact us requesting to open an account. Accounts are subject to credit checks and may be issued or withdrawn at the discretion of the company. I would like to order some catering equipment from you, can you offer an installation package ? We are able to offer installation for catering equipment, depending on circumstances it may be necessary to survey installation premises prior to giving an additional quote for these works. What hours / days are you able to work on site during contracts? We are able to work hours that suit your operation, if required we can operate weekends, overnight or run a 24 hour operation. I would like you to do work in my house, do you do this type of work ? KCM offers services to commercial clients, we regret that we do not normally undertake domestic work. I already have other contractors working on my project, do you work in these circumstances ? KCM is able to operate in a variety of circumstances, we are more than happy to work with your designers, architects or other contractors. We can work directly for you, or as a subcontractor to other companies working on your project. I am looking for a company to manage all aspects of my project from start to finish, can you fill this role ? We can offer a complete package for the design, management and completion of your project. We will liaise with you in your projects initial stages, through design stages and manage all the required contractors seeing it through to completion. As a single point of contact we will ensure that your project is completed on time and on budget. I need a company to design my kitchen / restaurant / cafe can you do this ? We can undertake the design of your project, producing CAD diagrams detailing all aspects of the design. For this service we charge dependant on the size and type of project, however, if you appoint us as the contractor for the works then this charge will be deducted from your final invoice. I have been advised by the EHO that I need to make repairs to meet hygiene requirements, can you complete these works ? KCM can offer a complete service to ensure that premises meet today's hygiene regulations, we can visit your premises and produce a quotation for any required works. I am only looking to undertake some very small works on my premises, will you do this work ? We will undertake any works, be they small or a complete project. We can provide all or any of our services on their own or combined as you may require. Can you send me a catalogue of your counters, furniture etc... ? Our equipment pages on our internet site shows a substantial range of products, however due to the nature of the works we undertake it is very difficult to provide a comprehensive catalogue. We offer services of a bespoke nature and each job is very different, we will construct or source items as required. If you have specific requirements then please get in contact with us and we will do our best to help you. I am a student doing project work on the catering / entertainment industries can you help me ? Where we can we will do our best to help and provide information on the work that we undertake, however we cannot guarantee to reply to all requests. It is not possible to give approximate prices as there are so many variables involved in our industry, for practically all our work we visit sites before producing quotes and as such it is difficult to give quotes simple based on a summary of a project. I am planning to open an Italian restaurant serving 40 people in South London, I need a complete kitchen building, full restaurant decoration and signage, can you give me an approximate cost for these works ? There are many variables that affect the works that we undertake, it is very difficult to produce even very approximate quotes without a visit to the project premises and a detailed chat to get a feel for the project requirements. If you have premises, or have access to a proposed site then please get in contact with us and we can discuss the way forward. How quickly could you start work on my project ? Different projects require different preparation times depending on the amount and type of works required. We operate teams based on the various skills required, and the volume of works that need to be undertaken. We pride ourselves on the attention that we give our clients, and the detail that we give to your project and as such will not leave jobs short of skills or manpower. Please contact us to enquire about our availability for your project. I sent you an e-mail, but you have not yet replied ? We aim to answer all our e-mail enquiries as soon as possible, however, occasionally it may take a few days to get back to you. If you wish to get in contact with us, or have further information regarding you project then please call us on 01476 593062. I am looking for work, can I send you my CV ? When KCM is looking to recruit we will advertise on our website, however, if you wish to send us your CV then please do so. |
