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KCM Carriage Conditions

* Carriage is free for most products included for online purchase, ** for light equipment items (mostly accessories) under a combined total value of £275 a carriage charge of £12.50 will be made - these items will be clearly marked by each product. Carriage for our range of hygienic wall cladding is calculated at the checkout and based on the weight of the order, follow instructions provided within this section. Where items from multiple categories are purchased the carriage will default to a single charge using the higher categeory. For deliveries to 'Highland and Island' regions (see below) please select the appropriate area from the UK region delivery selection and applicable charges will be shown. Delivery times to these areas will be subject to alteration from our standard schedule.

The following postcodes are covered by 'Highlands and Islands':

Isle of Man - IM
Isles of Scilly - TR21 to TR25
Isle of Wight PO29 to PO41
Scottish Islands HS, IV41 to IV49, IV51, 55 & 56, KA27 & 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE
Scottish Highlands KW1 to 3, KW5 to14, IV3, IV21 to 28, PH31-41

Delivery to any other areas, including Northern Ireland (BT1 to BT49) and the Channel Islands (GY & JE) are subject to specific quotation, please contact us for further details

Each product on the website provides an estimated normal delivery period, this is based on the product being in stock at the time of order and excludes any factors affecting the supply chain outside of our control. Where delivery will be longer than the estimated period shown on the website we will advise prior to processing the order. Where a product is not in stock either with ourselves or our supplier we will advise before proceeding with any transaction.

Please note that all deliveries require a signature, and that unpacking, positioning or installation is not included unless specifically stated or arranged. It is assumed that assistance is available for all deliveries should it be required, where assistance is not available this may be classed as a refused delivery.

The Company reserves the right to impose a handling charge where deliveries are refused as a consequence of no assistance or authorised person to sign for any goods.

If Goods are accepted from a carrier without prior checking, or signed for 'unexamined', no claim whatsoever can be accepted by the Company. It is the responsibility of the buyer or their agent(s) to inspect the goods immediately, sign the delivery note accordingly and where applicable inform the Company immediately of any alleged damage or shortages. The Company has no liability for any damage caused during off-loading.

No claim for damage in transit or shortage in delivery will be considered unless immediate notice is given verbally and in writing both to the carrier and to the Company within three days of receipt of the goods, followed by a more detailed claim within ten days of receipt of the goods. No goods returned to the company or will be accepted without prior written authorisation. A breach of these conditions shall debar the buyer from making a claim.

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